Return Policy

 

Thank you for shopping with AhyanStores.com, operated by Ahyan Group LTD. We strive to ensure that every product you purchase meets your expectations. If you are not fully satisfied with your order, we offer a straightforward return policy to help address any concerns. Please review our policy below to understand how returns and exchanges are handled.

1. Eligibility for Returns

  • Timeframe: You may return items within 30 days from the date of delivery. Items returned outside of this period will not be eligible for a refund or exchange.
  • Condition: Items must be returned in their original condition, unused, and with all original packaging, tags, and labels intact.
  • Non-Returnable Items: For hygiene and safety reasons, certain items such as personal care products, custom-made goods, and perishable items cannot be returned.

2. Return Process

  • Request a Return: To initiate a return, please contact our customer service team at support@ahyanstores.com with your order number and details of the item you wish to return. We will provide you with a Return Authorization Number (RAN) and further instructions.
  • Return Shipping: You are responsible for the cost of return shipping unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure the return is received.
  • Packaging: Please pack the item securely in its original packaging to prevent damage during transit.

3. Refunds and Exchanges

  • Refunds: Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method within 7-10 business days. Please note that shipping costs are non-refundable.
  • Exchanges: If you prefer an exchange, please indicate this in your return request. Exchanges are subject to product availability. If the replacement item costs more than the original, you will be responsible for the difference.

4. Defective or Incorrect Items

  • Report Issues: If you receive a defective or incorrect item, please contact us immediately at support@ahyanstores.com. Provide a description of the issue and include photos if possible.
  • Return Shipping: We will cover the cost of return shipping for defective or incorrect items. We will also expedite the shipment of a replacement item or issue a full refund, depending on your preference.

5. Contact Us

If you have any questions or need further assistance with our return policy, please reach out to our customer service team:

Ahyan Group LTD